Refund and Returns Policy
Information according to §3 German Distance Selling Act:
Consumers are entitled to a right of withdrawal according to the following provision, whereby a consumer is any natural person who concludes a legal transaction for purposes that are predominantly neither commercial nor their independent professional activity:
Refund and Returns Policy
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day
- on which you or a third party named by you, who is not the carrier, has taken possession of the goods, if you have ordered a product or several products as part of a single order and the product(s) is/are delivered uniformly;
- or on which you or a third party named by you, who is not the carrier, has taken possession of the last product, if you have ordered several products as part of a single order and the products are delivered separately;
- or on which you or a third party named by you, who is not the carrier, has taken possession of the last partial shipment or the last piece, if you have ordered a product that is delivered in several partial shipments or pieces.
If several of the above alternatives are present, the withdrawal period begins only with the day on which you or a third party named by you, who is not the carrier, has taken possession of the last product or last partial shipment or the last piece.
To exercise your right of withdrawal, you must inform us (TacticalArt / Karsten Möbius, Käthe-Kollwitz-Weg 73, 89081 Ulm, Germany, Phone: +49 (0)731 / 14390039, Email: [email protected]) by means of a clear statement (e.g. a letter sent by post, fax or email) of your decision to withdraw from this contract. You can use the attached sample withdrawal form, but this is not mandatory.
You can also electronically fill out and submit the model withdrawal form or another clear declaration on our website under Withdrawal Form. If you make use of this option, we will immediately send you a confirmation of receipt of such a withdrawal (e.g. by e-mail).
To comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of Withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us TacticalArt / Karsten Möbius, Käthe-Kollwitz-Weg 73, 89081 Ulm, Germany, without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send the goods before the period of fourteen days has expired. You will bear the direct cost of returning the goods.
Returns/packages sent freight collect will generally not be accepted!
Exclusion of the Right of Withdrawal
The right of withdrawal does not apply to contracts
- for the supply of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;
- for the supply of goods that are liable to deteriorate or expire rapidly.
Expiration of the Right of Withdrawal
The right of withdrawal expires prematurely for contracts
- for the supply of goods if, after delivery, they were inseparably mixed with other goods due to their nature;
- for the supply of sealed audio or video recordings or sealed computer software if the seal was removed after delivery.